Medicare pays for home health care services at NO COST to the patient. There are no copayments, no deductibles, and no out of pocket costs. Patients must meet the following conditions to be admitted by a Medicare certified home health agency:

A Qualifying Service: Intermittent skilled care from a nurse, physical therapist, or speech therapist. Medicare does NOT require a hospitalization to qualify for care. However, you must have seen your physician in the past 90 days, if you have not we will assist you in making an appointment with them.

Patient must be under the care of a physician who certifies, as well as periodically reviews, a plan of care (POC) and determines that services are medically necessary and reasonable.

Client must be homebound

Homebound by Medicare standard means that leaving the home requires a considerable and taxing effort. You are able to the leave the home for infrequent, short absences such as medical appointments, hairdresser appointments, adult day care programs, religious ceremonies.

There is no willing or capable person to render care.

Not sure? Please visit the Department of Health and Human Services (HHS) web site to confirm Medicare’s coverage of home health services by clicking here.

Are the caregivers bonded & insured?

Yes. Every hire to our agency goes through an application process which allows our agency to select only those that meet our high standards of service. Each one passes a written test, skills check, completes a background check and drug screen prior to providing care to our clients.

If I change my mind, do I have to keep the service?

No, we have no contracts in place that say you have to accept the services we provide.

How is the privacy of my personal information maintained?

Heritage takes all precautions to maintain the confidentiality of your personal information, upon admission into services all of these precautions are reviewed with you by your professional staff.

Do I need a physician’s authorization/prescription?

A physician does need to sign for home care services. You can contact your physician and discuss home care or you can call our Intake Department (866.476.4700) who will assist in the coordination of obtaining authorization for home care services.

Does Medicare cover just a Home Health Aide?

Medicare does not cover just a home health aide. However, if you are receiving a skilled service by a nurse or therapist you may be eligible for home health aide services depending upon your status/condition. This will be evaluated during your admission to our agency by a registered nurse (RN).

Why do I have to have a RN come out every 60 days?

A registered nurse (RN) will come to your house every 60 days to perform an assessment to ensure you are receiving the care you need to stay in your home.

Can the aides drive my car or can I be taken in the aide’s car?

No; currently our agency does not provide this service. However our aides can complete errands for our clients and if needed we can assist in the coordination of transportation for our clients.

What if I am not happy with the home care agency I currently use and want to switch?

Home care agencies are client choice; therefore as a client you will need to contact your case manager or current agency and notify them that you would like to cease services with your current agency. You can then direct your case manager to the agency you would like to have as a guest in your home, if you do not have a case manager please contact our Intake Department (866.476.4700) for coordination of services.

How do I choose a Homecare Provider?

Talk to your physician, talk to a social worker, or discharge planner. Talk to others who have received services.

What is the difference between “skilled” and “unskilled” medical care?

Skilled medical care describes services that need to be completed by a nurse or therapist. These include but not limited to: physical, speech or occupational therapies, wound care, medication management and IV services.

Unskilled medical care describes services that are completed by a home health aide or companion. These include but not limited to: personal care needs, errands, and meal preparation.

Does your agency provide 24 hour care?

Yes.

Is your agency Medicare Certified?

Yes.

What are your agencies Private Pay rates?

Our rates are competitive and based on the services you need to stay in the comfort of your home. Please contact our Intake department for current rates at 866.476.4700